Privacy Policy

Last updated: March 2026

1. Introduction

Regal Rush Casino ("we", "our", "us") is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, store, and share your data when you use our website and services at regalrush-casinonz.com. By using our services, you consent to the practices described in this policy. We adhere to data protection principles aligned with international privacy standards including the General Data Protection Regulation (GDPR) and the New Zealand Privacy Act 2020.

2. Information We Collect

We collect the following categories of personal information: Account Data: name, email address, date of birth, phone number, residential address, and chosen currency. Verification Data: copies of government-issued ID and proof of address documents submitted during KYC verification. Financial Data: deposit and withdrawal transaction records, payment method details (partially masked). Usage Data: game play history, session duration, device information, IP address, browser type, and pages visited. Communication Data: records of customer support interactions, email correspondence, and live chat transcripts. We do not collect sensitive personal data such as health information, political opinions, or biometric data beyond what your device provides for login authentication.

3. How We Use Your Information

We use personal data for the following purposes: to create and manage your account, to process deposits and withdrawals, to verify your identity under KYC and AML regulations, to provide customer support, to personalise your gaming experience, to send marketing communications (with your consent), to detect and prevent fraud and money laundering, to comply with legal and regulatory obligations, and to improve our services through anonymised analytics. We do not sell your personal data to third parties. We may share data with payment processors, game providers, and regulatory authorities as required by law or to provide our services.

4. Data Security

We employ industry-standard security measures to protect your data including 256-bit SSL encryption for all data transmission, encrypted storage for passwords (bcrypt hashing with salt), firewalled server infrastructure, restricted employee access to personal data on a need-to-know basis, regular security audits and penetration testing, and automated monitoring for suspicious access patterns. While no system is 100% secure, we continuously update our security practices to address emerging threats.

5. Data Retention

We retain personal data for as long as your account is active plus an additional period required by regulatory obligations (typically 5 years from last transaction). KYC documents are retained for the regulatory retention period and then securely deleted. If you close your account, we will delete or anonymise your data within the legally required timeframe. Transaction records may be retained longer for tax and audit compliance purposes.

6. Your Rights

Under applicable privacy law, you have the right to: access your personal data, request correction of inaccurate data, request deletion of your data (subject to regulatory retention requirements), withdraw consent for marketing communications, object to automated decision-making, request data portability, and lodge a complaint with a supervisory authority. To exercise any of these rights, contact our Data Protection Officer at [email protected] or via live chat. We will respond within 30 days.

7. Cookies

We use cookies and similar technologies to enhance your experience. Essential cookies enable core functionality (login, security). Performance cookies help us understand usage patterns. Marketing cookies enable targeted advertising (only with consent). You can manage cookie preferences through your browser settings. Disabling essential cookies may prevent you from using certain features of our platform.

8. Contact

For privacy-related enquiries: Email: [email protected]. Live Chat: Available 24/7 on our website. We take every privacy concern seriously and commit to responding within 30 days of receiving a formal request.

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